If you have made purchases without creating an account you can have those transferred into a new account so you can make use of the benefits associated with that:
Simply contact us and enter your e-mail address used with your previous purchases.If you have any comments or remarks please enter them in the appropriated box.After submitting you will receive an e-mail with your new account details. Your previous purchases appear in your account, and you will have access to your downloads and map updates.
NOTE: As this is a manual process, please allow up to 24 hours for processing your request.
The Zip Code you Supplied Failed Validation" Errors. ...
If the zip check has failed, it's because the bank is telling the payment processor that the zip code does not match the one it has on file.
If the cardholder has recently moved, it may take their bank a while to have the correct zip code on file for them.
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Our refund policy is loud and clear: 30 Days No Questions Asked!
We would be sorry to hear if you're not satisfied with our maps. We would appreciate any feedback you could share with us.
Need a refund? Follow these 4 easy steps:
Try our products risk-free. If somehow they don’t live up to your expectations you can get a full refund up till 30 days of your original purchase date.
According to Stripe, our payment gateway, this message likely means:
Yes, on checkout, if you are located in the European Union (not Belgium), a VAT number box will be displayed. Just enter a valid VAT number to be exempted from VAT.
If you live outside of the European Union you don't have to pay VAT.
For our European customers we need to collect EU-VAT at the rate of the home country of the customer.
If you are a business located within the European Union (not Belgium), and you have a valid VAT-number, you can enter that number at checkout to be exempted from VAT.
Definitely! We use a secure, fully PCI Compliant checkout to process credit cards.
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